Junior Customer Support Agent
#empire
We usually respond within two weeks
About Us:
We exist to provide fair, clean, and authentic gambling. And we stand against fake bets, rigged games, and shady operators. Our mission hasn't always been easy but we stand by our values.
We’re looking for obsessively passionate, based individuals who are ready to go all in and deliver quickly. So tell us your story and why you think you'd be the right fit for our team. Whether you're a genius basement dev with no college degree, a seasoned product manager, or a registered schizophrenic with a penchant for Shakespearean writing, we want to hear all about you.
Job Summary:
We are now expanding our horizons by creating a separate crypto casino site, Duel.com. While it's not guaranteed, applicants must be comfortable transitioning to this new site if required.
In many companies, Customer Support Agents are trained to repetitively solve the same problems again and again. Our approach is quite different; we’re looking for optimizers who have the capability to discover the root cause of an issue and help us come up with a solution for it.
Initial training will occur on CSGOEmpire, and you’ll be responsible for providing excellent customer service to our players via our live chat system and social media. During training, you’ll be expected to be proactive in your process and learn quickly — you’ll get all the support and guidance you need along the way!
Required Experience:
We’re looking for some great writers who love helping people, so you should enjoy making complicated situations simple and painless. This means being a great problem-solver with the ability to process and resolve issues quickly. You need to be a stellar communicator, even when you have to communicate less-than-stellar news. You should have highly tuned senses of compassion and empathy and a drive to constantly help others.
What we offer:
💸A starting salary of $45,600 (USD)
💥 Immediate impact: You’ll be working directly with leadership to drive user growth.
🚄Fast-moving environment: You’ll have full ownership of outreach and marketing execution.
💡Option to receive payments in crypto.
🌴Unlimited paid time-off (as long as performance is maintained, of course).
💻$2,000 every 3 years for a new laptop/PC grant up to, starting from year three.
✅Contracts based on financial remuneration. No extra frills, just direct, cash compensation.
🧑💻We match 50% of what you spend on professional development courses up to $1,000 per year.
🏋️Our team is remote and async with few meetings and no micromanagement.
- Team
- Support
- Remote status
- Fully Remote
Junior Customer Support Agent
#empire
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