We are currently looking for agents between 09:00 AM - 23:00 PM (UTC). 

We are now expanding our horizons by creating a separate crypto casino site, Duel.com. While it's not guaranteed, applicants must be comfortable transitioning to this new site if required.

In many companies, Customer Support Agents are trained to repetitively solve the same problems again and again. Our approach is quite different; we’re looking for optimizers who have the capability to discover the root cause of an issue and help us come up with a solution for it.

Initial training will occur on CSGOEmpire, and you’ll be responsible for providing excellent customer service to our players via our live chat system and social media. During training, you’ll be expected to be proactive in your process and learn quickly — you’ll get all the support and guidance you need along the way!

About You

We’re looking for some great writers who love helping people, so you should enjoy making complicated situations simple and painless. This means being a great problem-solver with the ability to process and resolve issues quickly. You need to be a stellar communicator, even when you have to communicate less-than-stellar news. You should have highly tuned senses of compassion and empathy and a drive to constantly help others.

About Us

We exist to provide fair, clean, and authentic gambling — we stand against fake bets, rigged games, and shady operators. Our mission hasn't always been easy, but we stand by our values.

We are not here to be generic — we're here to create the best gambling products we can and do right by our users at all times. "Good enough" performance is not good enough; everyone is expected to exceed and excel. We’re looking for obsessively passionate, based individuals who are ready to go all in and deliver quickly.

Here's what we're offering:

• A starting salary of $45,600 (USD);
• The option to receive payments in crypto;
• Unlimited paid time-off (as long as performance is maintained, of course);
• A remote and async opportunity, with few meetings and no micromanagement;
• A $2,000 grant every 3 years for a new laptop/PC, starting from year three;
• Contracts based on financial remuneration. No extra frills, just direct, cash compensation;
• We match 50% of what you spend on professional development courses up to $1,000 per year

How to apply

Introduce yourself to us as a colleague. We are looking for competent writers, so having strong English skills is a requirement. Throughout the process, it's important to be yourself, be creative, and take your time. 

1. Answer the application questions below;
2. If shortlisted, we'll ask you to answer a few more questions to better assess how you'd interact with potential customers;
3. Have an intro chat with the team